Monthly Support & Maintenance Plans

Option 1 – Basic Cover

Based on 1 x Microsoft Server and 10-14 Microsoft Windows Desktop/Laptops, maintenance per calendar month includes:

• • Proactive maintenance and support

• • Telephone, Email and remote IT Support

• • One on-site visit per month, per supported desktop/laptop (up to 60 minutes per desktop/laptop)

• • Fixed annual rate to allow for easy budgeting

• • 10% discount on additional IT projects

• • 10% discount, per hour, for non-contracted additional IT works

• • Installation of new printers and/or other external devices

• • Support of existing hardware and software

• • Windows Security Updates and Patches

• • Anti-virus configuration, updates and monitoring

• • General System Health Checks

• • Disk space management

• • System Performance Optimisation.

• • Up to 5 Core Software Applications, for example:

    • • Microsoft Office Suite Products – Word, Excel, Access, Powerpoint, Project, Visio

    • • IRIS Accounts

    • • Sage Accounts/QuickBooks

    • • Sage Payroll/TAS Payroll

    • • Autodesk/AutoCAD

    • ProTools

• Maintenance for up to 5 Core desktop plug-ins, for example:

  • • Adobe Flash Player

  • • Adobe Acrobat Reader

  • • Adobe Shockwave Player

  • • Adobe AIR

  • Java Runtime

Option 2 – Fully Managed Package

All the benefits of Option 1 – Basic Cover plus Advanced Services and Support, including:

• • 20% discount on additional IT Projects

• • 20% discount, per hour, for non-contracted additional IT works

• • Installation of additional software to desktop/laptops and server

• • New desktop/laptop installations and data migrations

• • Network equipment administration and configuration

• • Enhanced pro-active remote monitoring of systems including network

• • and server health

• • Network documentation production and management

• • Preventive maintenance – Anti-Virus and Spy/Malware Checks

• • Software Procurement

• • Software Licence Management and Compliance

• • Hardware Procurement

• • Hardware asset tracking and inventory management

• • Liaison with third-party vendors/suppliers to assist with hardware/software issues

• • Server event log analysis

• • Daily/Weekly Backup Monitoring

• • Monthly Backup restore, testing and reporting

• • Full Monthly Support Reports

• • ISP management

• • Email account management

• • Out-of-Office hours support

• User account and access management